This procedure applies to delegates who have attended our in-person MT Precision Cutting MasterClass.

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If for any reason a delegate is dissatisfied with any aspect of the logistical arrangements for the programme, or tuition, we ask that you raise your concerns with Melissa directly, either on the day of the class or via email (see below), to ensure we can personally understand the issue being raised and take the appropriate steps to address the concern appropriately. Melissa can be contacted prior to or after the class directly at [email protected]. You will receive a response as soon as possible whereby Melissa will arrange time for a one-to-one discussion with the delegate regarding the issue.

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If the delegate has an appeal regarding the reaching of a particular standard, our approach is to restate the precision cutting principle and the level of competence required to determine whether it does or does not reach the required standard. Every effort is made to help the delegate acquire the appropriate level during the programme, however, as skills development can take longer for some delegates than others, we allow the delegate to submit evidence of work post-programme to be further assessed via photographs and/or videos where this is appropriate.

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Ltd Company Details

Company Name: Melissa Timperley Salons

Company Number: 09495191

VAT number: 273 4335 05

Registered business address: 67 Tib Street Manchester M4 1LS (please note this is not the location for courses!)